Client Number and Account Number

While we’ll never treat you like a number, your client number and account number are how we can give you fast yet secure access to your ING accounts.

Client number

Your unique client number is a simple way of identifying yourself with ING.

You can easily find your client number from the following:

  1. Login to your ING App
  2. Tap the navigation menu >My profile

Having your client number and access code handy when you call, helps us to answer your call quicker.

You also need your client number to access online and phone banking.

Account number

Your account number is the unique number allocated to each account you hold with us. To see your account numbers simply login to the ING App or Online Banking.

  1. Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
  2. Go to My summary

How can I view or update my details?

If any of your details change, you can easily update them online.

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Four years running as Canstar Bank of the Year

Any advice on this website does not take into account your objectives, financial situation or needs and you should consider whether it is appropriate for you. Before making any decision in relation to any of our products you should read the relevant Terms and Conditions booklet and Fees and Limits Schedule available under our Documents & Forms page. To view these documents you may need Adobe Acrobat. Eligibility and credit criteria apply. Products are issued by ING, a business name of ING Bank (Australia) Limited ABN 24 000 893 292, AFSL and Australian Credit Licence 229823.

ING is Australia’s most recommended bank according to RFI Global’s XPRT Survey, October 2023 – March 2024 (n = 31,810) when compared to customers of 20 other banks operating in Australia. It is also Australia’s fifth largest main financial institution (MFI) with 6% of market share according to RFI Global’s XPRT Survey, October 2023 – March 2024 (n = 31,810). MFI is defined as the bank that the consumer says is their main financial institution.

Canstar Bank of the Year 2020 – 2023: Canstar has awarded ING Bank of the Year 2023 for the fourth year in a row, recognising the outstanding value ING offers across all our products and services.

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