Support Services

Support Services provide technical support and instructions on how to request a warranty repair or replacement due to a manufacturing defect on certain Dell products. U.S. and Canadian customers may review Dell's limited Dell-branded hardware warranty. For customers in Mexico, Central and South America, please consult your location-specific Commercial Terms of Sale to locate your warranty information. You can also check your hardware specific warranty by selecting your location flag on the lower right corner of that page and inputting your hardware Service Tag. If you purchased hardware, software, peripherals or accessories manufactured by a third party, those products will generally be subject to a third party manufacturer’s warranty or guarantee, which will have been communicated to you upon receipt of the product.

If no Service Description or Offer Specification is shown below, please contact your local Dell Services Sales Representative to confirm the availability of this service in your location.

Basic Hardware Service

Comprehensive Hardware Support for K12 Education

Dell Accidental Damage Service

Dell EMC Anytime Upgrade

Dell EMC Onsite Diagnosis Service

Dell Optimize for Infrastructure

Dell EMC Optimize for Storage

Dell EMC ProSupport Add-on for High Performance Computing (HPC)

Dell EMC ProSupport One for Data Center

Dell ProSupport Flex for Client

Dell ProSupport for Client Products

Dell ProSupport Plus for PCs

Dell Student Technology Services

Education Services

The Education Services service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from Dell.

Extended Battery Service

Hard Drive Data Recovery

Incident Based Support Services

Keep Your Hard Drive for Client/Keep Your Components for Client

Keep Your Hard Drive for Enterprise/Keep Your Components for Enterprise

Multivendor Support

Out of warranty ISG T&M support option

Post Standard Support

ProSupport for Client Software

Dell Lifecycle Extension with ProSupport Plus

Dell Lifecycle Extension with ProSupport

Keep Your GPU for Enterprise

Dell ProSupport for Infrastructure

Dell ProSupport Plus for Infrastructure

Dell Basic Hardware Support for Infrastructure

APEX AIOps Incident Management Support Services

Dell Onsite Diagnosis Service

Moogsoft Support Services

Dell PowerProtect DD Series Appliance Upgrade Service

Support Services for EMC-Branded Products Purchased under Dell Master Terms

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, and Intel Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

^DELL BUSINESS CREDIT (DBC): Offered to business customers by WebBank, who determines qualifications for and terms of credit. Taxes, shipping and other charges are extra and vary. The Total Minimum Payment Due is the greater of either $20 or 3% of the New Balance shown on the statement rounded up to the next dollar, plus all past due amounts. Dell and the Dell logo are trademarks of Dell Inc.

**Payment solutions provided and serviced by Dell Financial Services L.L.C. or its affiliate or designee (“DFS”) for qualified customers. Offers may not be available or may vary in certain countries. Where available offers may be changed without notice and are subject to product availability, applicable law, credit approval, documentation provided by and acceptable to DFS and may be subject to minimum transaction size. Offers not available for personal, family or household use. Dell Technologies and the Dell Technologies logo are trademarks of Dell Inc. Restrictions and additional requirements may apply to transactions with governmental or public entities.

‡ Available to accredited K-12 schools for institutional use only. Speak to your Dell sales professional or Dell Partner Direct reseller to see if your school qualifies for this special offer.
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Dell Promotional eGift Cards arrive via email 10-20 days from ship date. Expires in 90 days (except where prohibited by law). See dell.com/giftcard/promoterms.​​